Supported Lifestyles

Co-Production and Engagement Supported Living Services

Cornwall Council and NHS Kernow are undertaking a series of co-production sessions for the future approach for Supported Living Services.

Continue reading

Cornwall Council currently awards service provision through its Care and Support at Home and in the Community Framework Agreement.

The Framework Agreement is due to expire in June 2018 and the Council will be undertaking a tendering of these services later this year.

These services will be commissioned for adults with an eligible health and/or social care need and includes, but is not limited to, people with physical disabilities, learning disabilities, sensory loss and age related needs.

Indicative Timeline

  • May-July 2017 – Co-production Opportunities with;
    • Supported Living Providers
    • People receiving services
    • Health and Social Care Partners
    • Other Stakeholders
  • July 2017 – Market Update:  Service Design progress
  • October-December: potential Procurement Period
  • Early 2018 – Contract Awards

We are currently gathering the views of parents / family members and Advocates of adults with learning disabilities. As short survey was completed during July 2017 to help us inform future service development within the Adult Social Care Commissioning Team.


Community Bases Support and Housing Commissioning Framework

Commissioning Framework 2017-2025

Cornwall Council and NHS Kernow have held four co-production sessions with Care Businesses to develop the future Community Based Support and Housing Commissioning Framework in Cornwall 2017–25.

This document is now undergoing the relevant governance agreements and informs the current development of future community based support  that are being co-designed with relevant stakeholders throughout May to July 2017.

Co-designing Future Services

Cornwall Council and NHS Kernow Commissioners are fully committed to ensuring that all stakeholders are able to actively contribute to the way support in the community is delivered to people across Cornwall. 

Commissioners have held a co-production session with Care Businesses and copies of notes of the session are available below:

People using or who may need to use services in the future

Commissioners are also seeking views and feedback from people receiving services.

Focus groups are being arranged to actively engage with providers, families, and health and social care staff.

Adult Social Care Commissioners attended the Royal Cornwall Show on 8-10 June 2017.  They took the opportunity to discuss with visitors their experiences and preferences for receiving home care support. People who are receiving services are also still able to complete our on line survey above.

We will be sharing the outcomes from our discussions and the survey shortly.

Further opportunities to seek people’s views that will inform future service design are being developed with other providers that support people in the community such as day services and care homes.

A summary of all views and feedback received will be included on this page on completion.

Commissioners are developing Market Position Statements for each Adult Social Care Market in Cornwall, together with an overall Market Position Statement of Social Care in Cornwall.

Market Update Event  - 13 July 2017 

Cornwall Council and NHS Kernow held a Market Update Supplier Event for Care at Home and Supported Living Services on 13 July 2017.

The successful event was held to discuss information about the Service Design Models for Cornwall and a timetable for tendering.  The Event raised exciting discussions about the challenges we face, how we can do things differently and the way forward in Home Care and Supported Living in Cornwall.

The Event included: 

  • Introduction with Jonathan Price – Adults Commissioning and Transforming
  • Partnership Working with Bernie Edwards General Manager NHS Kernow
  • Proud to Care with Val Smith and Liz Symons, Cornwall Council
  • Supported Living Services – Vicki Allan, Commissioning Manager, Cornwall Council
  • Home Care – Karen Hooper, Commissioning Manager, Cornwall Council

A copy of the presentation 'Developing the Right Care for Cornwall' can be downloaded.

Proud to Care are an organisation who look for people to become Care and Support workers.  Proud to Care came to the Market Event to discuss their new regional campaign and what it is designed to do.  View and download the Proud to Care Presentation.

This sets out the procurement intentions of Cornwall Council Adult Social Care and NHS Kernow with regard to the above impending tender for Home Care and Supported Lifestyles Services. The current contractual arrangements; Care and Support at Home and in the Community Framework Agreement ends on 13 June 2018.

Cornwall Council and NHS Kernow have been working in partnership with key stakeholders to shape new service specifications for both of these services and we will be taking a different approach to the procurement of these.

The Home Care and Supportive Lifestyles Contract will be tendered through the Due North procurement portal in line with the Council’s contract procedure rules as the required route to market. NHS Kernow commissioners are recommending utilisation of the same system through a single procurement for award of this contract. Suppliers may be requested to submit different evidence and answer service specific method statements which relate to the three service areas that will be procured through this process:

  • Home Care
  • Supportive Lifestyles
  • Domestic Services

Successful suppliers will be able to select the services they wish to apply to deliver through this process, that may be one or all three.

Successful providers will then be notified about specific service requests they have qualified to deliver through the Individual Service Agreement on a Dynamic Purchasing System.

Commissioners believe this approach recognises the feedback and guidance Service Providers have supplied during the co-production process, and will simplify the process for Service Providers and ensure we have a proportional approach to procuring these services.

The Tender will be advertised on the website ‘Supplying the South West’ which providers are advised to register with in order to receive notification of the publication of the Tender Documents.   This can be found at the following websites:

Communication for Providers

Supportive Lifestyles Market Engagement Event

Cornwall Council and NHS Kernow are redesigning the way people are supported at home and in supported living services.

We are creating a new model where people’s needs can be met flexibly and innovatively, making the most of limited resources, whilst giving the person the maximum levels of choice and control over their lives.

We are developing Supportive Lifestyle Services, based on core (shared) hours and introducing the ability of all providers to bid on additional 1:1 support for people via a Dynamic Purchasing System. Giving individuals more choice over who provides them with essential 1:1 support in their  home (which may be a supported living scheme) or in the community. This will enable all providers who offer Home Care Services,  Supported Living Services, Person Centred Support and Enablement to consider delivering Supportive Lifestyle Services in Cornwall,  either by bidding for a block of Core Hours (shared hours) or for individual 1:1 hours through the DPS or via an Individual Service Fund or a Direct Payment.

We hope that this will enable more providers to diversify and grow their business into Cornwall and to bid on services for people with an eligible Health or Social Care need; who live in our current supported living schemes, the local community and for the future new opportunities in Cornwall.

Alongside this Support Tender, Cornwall is embarking on an ambitious development of Supported Living Housing over the next 8 years and we plan to build and remodel 400 units of accommodation.

Providing quality housing and support is central to ensuring our strategic aims of developing independence, enablement, promoting life skills and delivering on outcomes for individuals . If you are interested in hearing more about these developments and our new tender opportunity please book onto the event below. We look forward to meeting you and discussing these exciting opportunities.

On the 1 November 2017 we gave an overview of this model to all interested providers, prior to full procurement at the end of November.

The event:

  • Demonstrated and describe our new approach
  • Provided information about Individual Service Funds and flexible contracts
  • Gave an opportunity to meet the Commissioners
  • Answered questions and,
  • Heard key note speakers discuss how this approach can enable providers to do things more efficiently and effectively.

Places are limited, so to book a place on this event via the contact on the Contracts Finder web page


Wednesday, 1 November (10:00 -14:00)
Main Hall
Dudnance Lance
Pool  TR15 3QY