Care Home Services

A care home is a residential setting where people who need care and support can live if it is no longer feasible for them to live in their own home. In addition to offering accommodation and on-site care and support services in a home-like atmosphere the services ensure people feel safe, supported and engaged with life and their community. They provide help and assistance with personal care and various other aspects of day-to-day living such as eating, drinking and communicating. A care home will also help a person to maintain relationships with family and friends, and to enjoy activities both within the home and out in the community.

There are over 200 care homes in Cornwall providing over 5000 places for people with a variety of care needs, with a distinction made between those services that can provide nursing care and those which are not registered to do so. Some may also specialise in catering for particular conditions such as dementia, mental health or physical disability.

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View the Commissioning diagram.

In 2017, the Council and NHS Kernow worked together with local Care Homes to develop a set of Strategic Commissioning Intentions. This sets out our key outcomes for the future commissioning of Care Homes in Cornwall and includes a delivery plan for achieving our objectives.

 For more information on how Cornwall Council, in collaboration with the NHS and providers of care homes in Cornwall, will ensure people experience high-quality and sustainable services, please take a look at our latest Care Homes Strategic Commissioning Intentions 2017.

The way in which placements in care homes are funded is a key part of ensuring that services are quality focussed, , meeting the needs of the individual and sustainable.  Equally the commissioning process requires transparency and equity across all commissioning authorities.     Through 2017/18 Cornwall Council and NHS Kernow are working closely with providers of care homes in Cornwall  to develop an approach to calculating placement fees which takes account of the actual cost of delivering care. This will help us to ensure sustainability of a market that is able to respond to the changing needs and preferences of people now and in the future. Alongside this new approach to fees, the Council will also be introducing a new contract and service specification.

If you are somebody who lives in a care home, a relative, or a provider of care home services in Cornwall please keep checking here for updates on the Fair Cost of Care initiative and further information on how you can get involved in shaping high-quality care home services and how we pay for them.

The Council, together with NHS Kernow, are committed to ensuring that everyone in our community has the opportunity to tell us their views about care home services that are provided locally. If you would like to provide feedback about Care Home services in Cornwall and their future commissioning, please do contact us at or

Specific surveys will become available in the near future, links to which will be provided on these pages.

During  2017, Cornwall  Council and NHS Kernow are working together with Care Homes in Cornwall to consider the care homes of the future.

We are very interested in hearing your thoughts and invite you to give your feedback by taking part in our online survey.

Give us your feedback

  • Care Home Residents
  • Families of Care Home Residents
  • Care Homes Staff

If you have concerns about the quality of services provided please refer to the following guidance: