Textphone/minicom and call recording policy


If you are a textphone (minicom) user, please contact us using Text Relay by dialling 18001 before the number you require.

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Text Relay assisted calls are charged at your telecommunication provider’s normal rates

If you have any problems connecting to the Council or it is your first time using Text Relay, dial 0870 240 95 98 from a textphone for help or visit http://www.textrelay.org/

Our call and screen recording policy gives information on who can access call recordings, what will be recorded, and what recordings can be used for. 

We have live web chat on a number of pages on our website. 

The information you provide via Web chat will be held by Cornwall Council and used by us to investigate your enquiry and improve our services. We may share this information with the relevant contractor (if the service you require is contracted out by the Council eg. waste) to enable us to carry out your enquiry. Your information will not be used for any other purpose by Cornwall Council or the relevant contractor, and will not be passed onto any other third party without your permission. In accordance with Cornwall Council’s Record Retention Policy, the information you provide on via web chat will be retained for two years, after which period it will be destroyed in a secure manner. All personal information held by Cornwall Council is held safely in a secure environment.